Last Updated: February 24, 2026

This Shipping Policy governs outbound delivery of equipment purchased from AutoMow.

1. Order Processing Time

Orders typically ship within 5–7 business days, subject to inventory availability and seasonal demand. If AutoMow cannot ship within the stated timeframe, AutoMow will contact the customer with the option to:

• Approve a revised shipping date, or
• Cancel the order prior to shipment for a refund.

Processing times may vary during peak season or manufacturer backorders.

2. Shipping Methods

Orders may ship via:

• Standard parcel carrier
• Freight carrier (for larger equipment)
• Direct delivery within designated service areas

Carrier selection is determined by equipment type, destination, and logistics requirements.

Tracking information is provided when available.

3. Delivery & Signature

Freight shipments may require signature upon delivery.

Customers are responsible for ensuring safe and accessible delivery conditions at the provided address.

AutoMow is not responsible for delays caused by carrier routing, weather events, or address errors provided at checkout.

4. Delivery Inspection Requirement

Customers must inspect shipments promptly upon delivery.

Shipping damage, missing components, or visible transit issues must be reported within 48 hours of delivery with photo or video documentation of:

• Packaging condition
• Shipping labels
• Product condition

Failure to report within this window may limit carrier-based claims.

(See Refund & BotSwap Policy for DOA and exchange procedures.)

5. Service Area Deliveries

Within designated service areas, equipment may be delivered directly or installed on-site if purchased as part of a service package.

Installation services are optional unless explicitly included in the purchased package. Extended travel installations are quoted separately.

6. Title & Risk of Loss

Title and risk of loss transfer to the customer upon confirmed delivery by carrier or direct handoff.